Privacy Policy

1. Introduction

Psyvera ("we," "our," or "us") is a behavioral wellness intelligence platform based on Dr. Janet Hranicky's Pleasure-Freeze Theory and psychoneuroimmunology (PNI) research. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform at psyvera.ai (the "Service").

We are committed to protecting your privacy and handling your data responsibly. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your email address and password (managed securely through our authentication provider).

2.2 Profile Information

During onboarding and use, you may provide your name, wellness domains of interest, and personal preferences.

2.3 Assessment Data

When you complete wellness assessments, we collect your responses, which are scored using our machine learning engine to generate personality archetype profiles, stress response patterns, and wellness insights.

2.4 Wellness Information

You may voluntarily provide wellness-related information including:

• Personal documents such as wellness notes, journals, and reference materials
• Medication and supplement tracking information (name, dosage, frequency)
• Life events and lifestyle data (exercise, diet, sleep, stress levels)

2.5 Biometric Data

With your consent, the platform may analyze voice recordings (for stress patterns) and facial expressions (for emotional state indicators). Facial-only analysis is performed locally in your browser. In Voiceprint standard or deep mode, derived facial landmarks and forehead color signals may be sent to our biometric analysis service for multimodal stress analysis; raw video is not stored or transmitted. Voice recordings may be stored for session continuity.

2.6 Conversation Data

When you interact with our AI coaching system, your messages and the AI's responses are stored to provide continuity, personalization, and improvement of the coaching experience.

2.7 Tracking and Journal Data

Check-ins, somatic maps, trigger logs, mindwork journal entries, and behavioral signal data you create within the platform.

2.8 Usage Data

We collect standard web analytics including pages visited, session duration, and feature usage to improve the platform experience.

3. How We Use Your Information

We use your information to:

• Provide and personalize the wellness assessment and coaching experience
• Generate assessment reports, analytics, and wellness insights
• Power AI-driven coaching conversations tailored to your profile
• Track your wellness progress over time
• Send proactive wellness notifications and check-in reminders
• Improve and develop the platform
• Ensure security and prevent abuse

4. AI Data Processing

Important: Your data is processed by artificial intelligence systems to provide personalized wellness insights. Specifically:

• Your assessment responses are scored by our proprietary machine learning engine
• Your coaching conversations, wellness context, and profile data are processed by AI language models to generate personalized responses
• Your wellness data may be used to generate embeddings (numerical representations) for knowledge retrieval purposes

We use enterprise-grade AI services with contractual data protection agreements. Your data is not used to train third-party AI models. We continuously evaluate and select AI providers that meet our data protection standards.

5. Data Storage and Security

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS/HTTPS.
• Encryption at Rest: Data stored in our database is encrypted at rest using industry-standard encryption provided by our infrastructure partners.
• Access Controls: Row-level security policies ensure that users can only access their own data. Administrative access is restricted and logged.
• Authentication: We use secure, industry-standard authentication with encrypted sessions.

6. Third-Party Services

We use the following categories of service providers who may process your data:

• Cloud Infrastructure: Database hosting, file storage, and application hosting
• AI Processing: Language model providers for coaching and analysis features
• Error Monitoring: Application error tracking (configured to exclude personal health information)

All third-party service providers are selected based on their security practices and data protection commitments.

7. Data Retention

We retain your personal data for as long as your account is active. You may request deletion of your data at any time (see Section 8). Upon account deletion, your data will be permanently removed from our active systems within 30 days. Backup copies may persist for up to 90 days before being automatically purged.

8. Your Rights

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate personal data
• Deletion: Request permanent deletion of your account and all associated data
• Export: Download your data in a portable format
• Withdraw Consent: Stop using optional features (e.g., biometric analysis) at any time

To exercise these rights, use the data management options in your account settings or contact us at the address below.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Psyvera
Email: privacy@psyvera.ai